Refund And Exchange Policy

Since your purchase is a digital goods, it is deemed “used” after download or viewing, and all purchases made on IDPW.ASIA are non-refundable or exchangeable. Since the products made available here are intangible, there is a strict no refund policy.

We stand behind our products and your satisfaction with them is important to us. However, because our products are digital goods delivered via Internet there will be no refunds or returns possible.

However, refund or exchange request in exceptional cases will be considered if the goods bought-in in any form of CD Key, Games Expansion, Game Key, Game Points, Gift Card, Mobile Credits, Pre-paid Card, Trial/Beta/Item Code, Softpin is deemed faulty or damaged.

The customer is required to contact our Customer Support LiveChat or through email to us with a receipt or proof of purchase within 1 week from the date of purchase on any faulty or damaged goods. Failure to do so will automatically forfeit the customer’s right to make any refund or exchange.

PVP ASIA shall not be liable for any Game Cards, Gift Cards or other Digital Goods that has been stolen,misplaced or misused without authorisation. For the avoidance of doubt, PVP ASIA shall not be obliged to enquire or verify at the redemption of the Game Card or Gift Card, if such Game Card or Gift Card has been properly obtained.

PVP ASIA reserves the right to amend any of the terms and conditions above without prior notice.

Gift Card Disclaimer

  • The Gift Card is non-refundable, non-transferable, and not exchangeable.
  • During the redemption of goods, if the value of the goods exceeds the amount stated in the Gift Card, the balance should be settled by cash or other available payment methods.
  • However, if the value of the goods is less than the amount stated in the Gift Card, then the difference thereof shall be converted to Store Credits and placed in your IDPW.ASIA account.
  • PVP ASIA shall not be held responsible for the loss or damage of the Gift Card and any losses or damages suffered by the holder of the Gift Card that arise from or are in connection with the loss or damage of the Gift Card.
  • PVP ASIA reserves the right to deactivate/disable the Gift Card if it’s fraudulently obtained or in any means of payment for unsanctioned services unauthorized by PVP ASIA.

Softpin Disclaimer

  • Does not include manuals, Installation CDs, box, physical card or other physical elements.
  • You will be able to view your code(s) in your order history page after the completion of your order.
  • Once you have completed the purchase for any Pre-Order, CD Key,  Game Expansion, Game Key, Game Point, Pre-paid Card, Trial/Beta/Item Code, Softpin from IDPW.ASIA, this would mean you agree that all information you have entered are accurate and correct.
  • Any purchase of Pre-Order, CD Key,  Game Expansion, Game Key, Game Point, Pre-paid Card, Trial/Beta/Item Code, Softpin from IDPW.ASIA are non-refundable, non-transferable, and not exchangeable once sold.

Direct Top Up Disclaimer

  • Please read the product description thoroughly and confirm that the game name, server, account name and the amount purchased are correct.
  • PVP ASIA assumes no liability for wrong purchases made by the customer due to negligence and/or false/wrong information provided, which may result in damages/ losses. By purchasing any products from IDPW.ASIA, the customer understands, acknowledges and accepts this release of liability.